ROCKY MOUNTAIN
ANTLER COMPANY
"The Original" Antler Chandeliers
Returns & Order Policy
Each piece from Rocky Mountain Antler is individually handcrafted using naturally shed antlers and built specifically for your space. Due to the custom, made-to-order nature of our work, all orders are considered final sale and are non-refundable once production begins
Deposits & Payment Terms
A 50% deposit is required to secure your order and begin production. The remaining final balance is due prior to shipping or delivery. Once materials are sourced and production has started, deposits are non-refundable.
Order Changes & Cancellations
Order details may be adjusted within 48 hours of placing your deposit. After this time, changes may not be possible as materials are selected and production is scheduled.
Shipping & Delivery
Each piece is professionally packaged and shipped in a custom-built crate to ensure safe delivery. Shipping is fully insured. Due to the size and nature of many of our pieces, freight delivery with lift gate service is typically required. For larger or custom installations, delivery coordination may be arranged directly.
Damaged Shipments
Please inspect your shipment upon delivery.If any damage is present:
• Note it with the carrier at time of delivery
• Take photos immediately
• Contact us within 48 hours.
We will work quickly to resolve the issue through repair, replacement, or claim processing.
Our Commitment
We stand behind the craftsmanship of every piece we create. If you have any questions before or after your order, we are always happy to help guide you through the process and ensure the final piece is exactly right for your space.
For questions regarding your order:
Contact Rocky Mountain Antler Company
1-888-400-3150
Email: Info@rockymountainantler.com