We want every customer to be happy with their purchase. We operate a small workshop. Our craft is a labor intensive operation and each piece is made over a period of several weeks. As a small US based company our costs of making an item are disproportionately higher than mass production outfits. We therefore believe in a fair and reasonable store policy.

All Antler Chandelier Sales are Final Sales. In most cases, your Antler Chandelier and furniture is being custom built specifically for you.

Our procurement process begins immediately when you place an order – materials are purchased and shipped in as quickly as possible. Because items have been purchased and time invested into your Antler piece we are not able to accept order cancellations, or returns. 

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We may, at our discretion, make an exception to this policy. If you wish to return delivered items, you must call us to request a return within 7 days after delivery. 

• If your return is approved, Items must be in original purchase condition to be eligible for a refund. 

• Refund amounts are determined after the deduction of actual shipping charges in BOTH directions and a 20% re-stocking fee.

• Return instructions will be provided – Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return. 

Rocky Mountain Antler Company ships all across North America and to many other countries. We have established relationships with top freight brokers, Customs Brokers where we will always strive to get the best rate on every freight piece we ship. Includes residential delivery, lift gate and insurance. We take every precaution to get your chandelier to you safely. Every chandelier/product that we ship is fully insured. Your chandelier ships fully assembled and arrives in a solid custom wood crate your chandelier to ensure safe shipping.

We take pride in the craftsmanship and quality of our custom antler chandeliers and furniture pieces. Each item is meticulously handcrafted to meet your specifications. Please note that the current lead time for custom orders is approximately 10 weeks. This timeframe ensures that we can deliver the exceptional quality and unique design that you expect from us. Thank you for your patience and understanding. 

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