We want every customer to be happy with their purchase. We operate a small workshop. Our craft is a labor intensive operation and each piece is made over a period of several weeks. As a small US based company our costs of making an item are disproportionately higher than mass production outfits. We therefore believe in a fair and reasonable store policy.
All Antler Tree Sales are Final Sales. In most cases, your Antler Chandelier and furniture is being custom built specifically for you.
Our procurement process begins immediately when you place an order – materials are purchased and shipped in as quickly as possible. Because items have been purchased and time invested into your Antler piece we are not able to accept order cancellations, or returns.
We may, at our discretion, make an exception to this policy. If you wish to return delivered items, you must call us to request a return within 7 days after delivery.
- If your return is approved, Items must be in original purchase condition to be eligible for a refund.
- Refund amounts are determined after the deduction of actual shipping charges in BOTH directions and a 20% re-stocking fee.
- Return instructions will be provided – Please re-package merchandise with care as you will be responsible for shipping damage that occurs during a return.
